Shipping & Returns

USA and Canada Shipping

We provide shipping to the Continental United States and Canada through the US Postal Service/Canada Post. Our standard free shipping program uses Priority Mail in both countries. Depending on your location, shipping via this method can take anywhere from 2 to 8 days. For an additional charge, we can express ship your order.  This will shorten delivery time to between 3 to 5  business days.

International Shipping & Returns

Outside of North America, Loves Pure Light Luxury silks ships to more than 200 countries  You may also use our International Checkout feature in the shopping cart, to estimate shipping, duty and taxes, before committing to a purchase.

Guarantee and Return Policy

Full 30-day money back Guarantee

If you are not completely satisfied with your Loves Pure Light Luxury Silk product,  you have not used or washed the product and you return it to us in its original package within 30 days of shipment date, we will refund your purchase price in full.

 

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Return Process

Please ensure that you contact us within 30 days of shipment. You will find a variety of ways to contact us  by telephone 530-339-6688 or email: Cydney@lovespurelight.ca  We take great care to ensure that all orders are properly packaged and protected; however, if your order has arrived damaged, please contact us immediately.

Please note that we do not accept COD shipments, please pre-pay freight costs for returned items. In the case of a manufacturer's defect, we will reimburse you for your return shipping costs. For non-defect returns, we will reimburse for the price of goods only. Returns should be sent to the following addresses:

8 Simcoe place SW,

Calgary Alberta,

T3H 4T9